Yes, The Social Studio is a registered not-for-profit with DGR1 status. All donations above $2 are tax deductible.

All profits from sales of our clothing, as well as our manufacturing and mending services, go into supporting the education and training programs of The Social Studio.

We also seek philanthropic and donor support to fund our programs, and provide paid work opportunities across our organisations to our students and community participants.

We accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal, Google Pay and Apply Pay. All payments are processed through a secure checkout system provided by Shopify.

If you would prefer to place an order by telephone, you can call us on 03 9417 2143 Monday–Friday, 9am–5pm.

Sizing varies considerably amongst the designers we stock. So to help you choose the best size, feel free to get in touch  – simply email retail@thesocialstudio.orgfor advice. 

We ship automatically to Australia and New Zealand. If you’re wanting to ship to another overseas destination send us an email at retail@thesocialstudio.org to arrange your purchase and get a shipping quote.

Once your order has been dispatched, you will receive an email containing your tracking number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account.

If you have selected store pick-up, please note our shop is open Wednesday, 12-5 and Thursday-Saturday, 11am-5pm. 

Orders will dispatch within 48 business hours. When your order has been dispatched you will receive a confirmation email that includes your parcel’s tracking number.

For all deliveries, including Domestic PO Box and Parcel Locker/Collect addresses parcels will be sent via Australia Post.

For all shipping services a tracking number will be provided via email once your parcel has left The Social Studio.

We advise that you use a secure delivery address. The Social Studio is unable to take responsibility for stolen parcels.

AUSTRALIAN DELIVERY TIMES & COSTS

Domestic shipping $12
Free shipping on orders over $150 (within Australia)
Expected delivery time of 3–5 days

INTERNATIONAL DELIVERY TIMES & COSTS

International shipping to New Zealand $30
Delivery to the rest of the world – will be quoted upon request (emailretail@thesocialstudio.org)
Expected delivery times for international orders:
Zone 1 – New Zealand | 4–6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6–13 working days
Zone 3 – Rest of the world | 10–15 working days

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally the parcel continues on its delivery journey smoothly. However, additional duties can sometimes be charged. In this instance additional charges must be paid for by the customer.

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page.

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance additional charges must be paid for by the customer.

All items must be returned new, unused and with all The Social Studio and designer tags attached within 14 (Australia) and 21 (international) days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you

Late returns

Your item(s) should be back to us within 14 days (Australia) and 21 days (international) of receipt. Returns outside this timeframe may be accepted at the discretion of The Social Studio and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days (Australia) and 21 days (international) of receipt. If you have owned your item for longer than this, pleasecontact customer care. 

Colours

We have made every effort to display the colours of all products that appear on The Social Studio as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Final sale

During our sale, products marked as 'FINAL SALE' cannot be returned or exchanged.

Making a return or exchange is easy. You have 14 days within Australia and 21 days for international orders to decide whether to keep your items.

To initiate a return, either login to MY ACCOUNT and initiate a refund or email us atretail@thesocialstudio.orgto let us know what’s coming back.

Please include your original order number (sent via email when you first ordered), as well as specifying which item/s you are returning.
Once your email request has been submitted, pack your item in suitable packaging to get it back safely.

Please address the item you wish to return to:
The Social Studio Returns

Collingwood Yards
Unit 101, 30 Perry Street,
Collingwood, VIC, 3066
Australia

You will need to pay for your own shipping costs for returning your item and shipping costs are non-refundable.

Intake for this course happens twice a year, but you can apply any time. You can either apply to start at the beginning of the academic year or mid-year, just like the RMIT University timetable. Once the RMIT University intakes open, our Student Pathways Coordinator will be in touch with applicants to discuss enrolment. Fill in our Expression of Interest form here to be kept up-to-date.

Both! Students are enrolled by The Social Studio and RMIT University. Essentially, our teachers deliver the RMIT University Certificate III curriculum to students at The Social Studio. You’ll be undertaking the Certificate III course (plus receiving additional support like ESL classes) for free. We have a unique partnership with RMIT University as a not-for-profit organisation that makes this possible. 

The course runs on-site at our Collingwood headquarters.

Nope. Anyone with a refugee and new migrant background can join and no previous experience is required. 

If you meet our eligibility requirements: there are no fees at all!

In order to be eligible for this program, you need to be a young person from a refugee or new migrant background with the right to study in Australia and a current healthcare card. All of the theory and assessments for the course are delivered in English, so we also ask that students have a level of English that will allow them to complete a Certificate III. That means a literacy and numeracy test is part of the enrolment process too. Don’t worry, if your English isn’t at the level required yet, we’ll offer support to strengthen your English literacy, either before or during the course. 

If clothing and textile production is your passion, we encourage you to apply anyway. Although we do ask for students to be at a level of English literacy that will allow them to participate (and thrive) in the program, we can provide support if you’re not quite at that level yet. Please contact our Student Pathways Coordinator for an appointment to discuss your situation.

Find out everything you need to know about applying and access the form here.

If you are interested or you work with a client who might like to join the RMIT University-accredited course or our Social Sewing classes, please email us at info@thesocialstudio.org.

If you’d like to discuss eligibility or enrolment first, please contact us to arrange a tour or meet our teachers and Student Pathways Coordinator. Alternatively, feel free to pop into the Studio during opening hours to fill out a form and we’ll be in touch.